Effective communication

What is "Effective communication"?

Effective communication is about more than just exchanging information. It’s about understanding the emotion and intentions behind the information. As well as being able to clearly convey a message, you need to also listen in a way that gains the full meaning of what’s being said and makes the other person feel heard and understood.

Skill 1: Become an engaged listener

Skill 2: Pay attention to nonverbal signals

Skill 3: Keep stress in check

Skill 4: Assert yourself

Common barriers to effective communication:

  • Stress and out-of-control emotion
  • Lack of focus
  • Inconsistent body language
  • Negative body language
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