What is "Effective communication"?
Effective communication is about more than just exchanging information. It’s about understanding the emotion and intentions behind the information. As well as being able to clearly convey a message, you need to also listen in a way that gains the full meaning of what’s being said and makes the other person feel heard and understood.
Skill 1: Become an engaged listener
Skill 2: Pay attention to nonverbal signals
Skill 3: Keep stress in check
Skill 4: Assert yourself
Common barriers to effective communication:
- Stress and out-of-control emotion
- Lack of focus
- Inconsistent body language
- Negative body language